Shipping Information
Order Processing Times
Once your order is placed, please allow 1–3 business days for our team to process and dispatch it.
An order is considered “dispatched” once it has been handed to the shipping carrier and is officially in transit.
During high-volume periods—such as holidays or seasonal peaks—processing times may extend up to 7 business days.
Estimated Shipping Times
Delivery time refers to the transit period after your order has been dispatched. Actual timelines depend on your location and the carrier’s performance.
You may display your countries and estimates in a format like this:
🇺🇸 United States: X–Y business days
🇬🇧 United Kingdom: X–Y business days
🇨🇦 Canada: X–Y business days
🇦🇺 Australia: X–Y business days
Please note:
Shipping carriers may experience delays during peak seasons. International orders may also face unexpected customs processing times, which could extend the delivery window.
Order Changes & Accurate Shipping Details
Customers are responsible for ensuring that all shipping information is complete and correct at checkout.
If our system detects a potential address issue, our support team will email you within 3 business days to verify your details. If we do not receive a reply, we reserve the right to cancel the order.
If you notice a mistake, please email support@komryworks.com within 24 hours of placing your order. We will do our best to update the information, but changes are not guaranteed after this window.
Delayed Delivery
We know receiving your order promptly matters, and we aim to ship as quickly as possible. However, delays can occur due to factors beyond our control, including:
- Courier delays
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Address verification issues
- Payment processing delays
If any issue arises that may delay your order, we will notify you promptly and assist however we can.
Please note that Komry cannot guarantee exact delivery dates and is not liable for delays caused by external factors.
Lost or Stolen Packages
If your package appears to be lost or stolen, please contact us at support@komryworks.com so we can assist you.
Because responsibility transfers to the courier once the package is handed off, we encourage you to also file a claim directly with the carrier. They may request additional details from you during the claims process.
While Komry is not responsible for lost or stolen packages and these cases fall outside our refund policy, we will support you throughout the process. In certain cases, we may offer a replacement depending on the situation.
If the courier confirms the package cannot be located, filing a police report may also be recommended.
Shipping Policy Changes
Komry may update or modify this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most recent version before placing an order.
By purchasing and continuing to use Komry products, you acknowledge and accept the terms outlined in this Shipping Policy.
If you have questions or need support at any time, contact us at support@komryworks.com—we’re here to help.